Petrol service sales assistant

forecourt assistant
Support

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would sell fuel and other items to customers at garages and service stations.

As customers usually fill their own vehicles at the pumps, you would mainly take payments and serve customers in the shop.

As well as fuel, you would also sell a range of other goods, including food, drinks, newspapers and magazines. Some garages also sell motor spares such as oil, batteries and headlamp bulbs.

You would:

  • Check how much fuel a customer has bought using a computer display screen
  • Operate the till and take cash, cheque and credit card payments
  • Keep track of fuel levels in the fuel storage tanks
  • Re-stock shelves
  • Order new stock and take deliveries
  • Keep the forecourt and shop areas clean and tidy

You might work in a service station owned by an oil company or supermarket, or you could be employed by an independent garage.

You’d need to work to health and safety regulations and be aware of security issues.

Working conditions

Hours

You would normally work 37 to 40 hours a week on a shift rota. Some service stations are open 24 hours a day, so you may be expected to work evenings, nights and weekends. Part-time work is very common.

Environment

You would spend most of your time inside the shop, serving customers, although you may occasionally help customers at the pumps. You may have to work alone, depending on the size of the outlet.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Positive attitude
  • Attention to detail
  • Verbal communication
  • Cooperating
  • Respecting
  • Working with numbers

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Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Qualifications

There are no formal qualifications required to enter this role but most employers value a good general education and some employers may ask for qualifications at SCQF levels 4 to 6.

 

Useful subjects

  • English (required by most course and employers)
  • Maths (required by most course and employers)
  • Business
  • Social studies
  • Technologies subjects

Helpful to have

Qualifications and experience that show good customer service skills and levels of numeracy such as Skills for Work Retailing (SCQF level 5) or a National Certificate / National Qualification in Retail (SCQF 5-6).

You can enter some National Certificate or National Qualification courses (SCQF 5-6) with no formal qualifications but most courses ask for National 4/5 qualifications (SCQF level 4/5). 

Relevant work-based qualifications such as a Scottish Vocational Qualification in Retail (SVQ level 2/3) or be willing to work towards qualifications once in a job.

You may also do a Petrol Retail Passport as part of health and safety training.