Office equipment service technician

field support technician
Computing and ICT
Produce

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would set up and fix office equipment so people can get their work done and run an organisation efficiently.

You’d install, maintain and repair equipment like:

  • Printers
  • Scanners
  • Photocopiers
  • Fax machines

You might also deal with computer equipment.

You would:

  • Install new or refurbished equipment
  • Carry out scheduled maintenance checks
  • Find and fix faults on site
  • Fit replacement equipment
  • Return faulty equipment to a repair centre
  • Log repairs and write up maintenance reports

People will rely on you to fix problems quickly. You’d need to be able to understand technical diagrams and manuals and be aware of health and safety issues.

You might also train office staff to use new equipment.

This job is often combined with technical sales when you would talk to clients about their business requirements. You’d advise them on upgrades or replacement systems and equipment.

Working conditions

Hours

You would normally work 9am to 5pm, Monday to Friday, although you may be on call to deal with out-of-hours problems.

Environment

You would be based at an office or repair centre, but travel from job to job.

Travel

As a field support technician you would travel from job to job.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Helping customers
  • Communicating ideas through writing
  • Working with your hands
  • Repairing and fixing
  • Finding solutions to problems
  • Coping with pressure

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Qualifications

There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF level 4/5.

Useful subjects

  • Maths (required by most employers) 
  • Science subjects (required by most employers)
  • English
  • Technologies subjects such as ICT or engineering science

You will also need

You may need to pass pre-entry colour vision test.  

A driving licence may be required for some jobs.

Helpful to have

  • Qualifications and experience working with electronics, technical and PC repair such as Skills for Work Engineering Skills (SCFQ level 4)
  • Or work-based qualifications such as a Scottish Vocational Qualification in in electrical or electronics servicing (SVQ level 3)