Customer service adviser
Career outlook for customer service adviser
UK Salary Ranges
Entry-level
£17,000
£17,000
Experienced
£25,000
£25,000
Currently employed in Scotland
35,800
Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.
What's it like?
You would help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.
You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.
You could deal with customers face-to-face, or you might help them over the phone or by email.
You would:
- Answer customer enquiries or put them in touch with the right department
- Give information and help to solve problems
- Sell products or take orders
- Arrange services for customers, such as book tickets or set up insurance policies
- Handle complaints and pass them on to a manager if required
- Enter customer information onto a computer database
- Take payment for goods or services
- Give refunds
Working conditions
Hours
Environment
UK employment status
Full-time
58%
Part-time
40%
Self employed
1%
Create a qualification route
We've found some examples of the qualifications that could help you get this job.
Discover my routeSearch course options
Thinking about your future? There are lots of courses available that could interest you. Use our course search to explore course options.
Find coursesSearch job opportunities
If you're looking for your new career our job search can help you. Discover interesting opportunities and decide your next steps.
Find a jobTop skills
Here are some of the skills needed for this job. Sign in to see how your skills match up.
- Positive attitude
- Building relationships
- Cooperating
- Listening
- Verbal communication
- Problem solving
- Empathising
- Respecting
- Attention to detail
Skills Explorer
Your skills can help you choose the career that's right for you. You can build your skills through work, study or activities you do in your spare time.
Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you.
Use the Skills Explorer toolGetting in
Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.
Qualifications
There are no formal qualification to get into this job but most employers will value a good general education with English and maths. Some employers will ask for qualifications at SCQF level 4/5.
Useful subjects
- English-based subjects
- Computing/ICT
- Maths
- Business
- Adminstration
You will also need
You may need experience or qualifications in a particular field, for example insurance or mortgages advice, for some jobs.
Helpful to have
Qualifications and experience that demonstrate customer service skills, keyboard skills and good telephone manner such as Skills for Work Financial Services (SCQF level 5).
You can gain relevant work-based qualifications such as Scottish Vocational Qualifications in Contact Centre Operations (SVQ level 2/3) or Customer Services (SVQ level 2/3).