Hotel porter

You would welcome guests to a hotel and carry their luggage to their room. You’d help them with small tasks, like getting directions or booking taxis, to make their stay more relaxing.

You’d be based at reception or at the porters' desk so you’d often be the first person to greet guests at a hotel.

You’d be polite and friendly, welcome them to the hotel and see to their needs.

You would:

• Help guests by carrying luggage
• Tell them about the hotel facilities
• Arrange taxis and book tickets
• Do errands, such as taking and picking up dry cleaning
• Take messages
• Give directions
• Respond to safety and security issues
• Answer queries and make reservations

If the hotel has a conference suite, you may be responsible for moving and setting up equipment. You might also cover reception duties when required.

As a head porter, for example in a large hotel, you would be responsible for supervising a team of porters and door staff, organising rotas and being involved in recruitment.

You’d need to be smart and take health, safety and security issues seriously.