Airport information assistant
Career outlook for airport information assistant
UK Salary Ranges
Entry-level
£13,000
£13,000
Experienced
£22,000
£22,000
Currently employed in Scotland
5,200
Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.
What's it like?
You would give passengers in the airport accurate information about flights and schedules. You'd provide clear directions so they can find their way around the airport.
You'd help people with information about changes to flights, including passengers who may be impatient or angry after a tiring journey or delays.
You would:
- Give out information about flights and airport services
- Direct passengers to find their way around the airport, for example, to send them to the right departure gate
- Answer telephone enquiries
- Make announcements on the public address system
- Handle complaints
- Update and monitor the computerised flight information system
Most of your time would be spent at the information desk in the main concourse, working as part of a small team.
In smaller airports you may also exchange foreign currency, book hotels and car hire and deal with lost property.
Working conditions
Hours
Environment
UK employment status
Full-time
49%
Part-time
40%
Self employed
11%
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- Positive attitude
- Attention to detail
- Verbal communication
- Cooperating
- Respecting
- Empathising
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Qualifications
There are no formal qualifications required to enter this role but some employers may ask for qualifications at SCQF levels 4-6.
Relevant qualifications are:
- National Certificate in International travel with Airport Ground Operations (SCQF Level 6): entry requires three National 5 qualifications
- NQ Check-in to Travel (SCQF 5): no formal qualifications required for entry
Useful subjects
- English (required by many courses and employers)
- Maths (required by many courses and employers)
- Languages
Subjects which demonstrate good IT skills.
You will also need
To be approved for membership of the Protecting Vulnerable Groups (PVG) Scheme run by Disclosure Scotland.
Helpful to have
Any qualifications and experience that demonstrate helping customers and an interest in travel, tourism or hospitality such as Skills for Work Travel and Tourism (SCQF Level 4/5) may be helpful.
Communication and language qualifications may also be of value such as SQA Modern Languages for Life & Work Award (SCQF 3/4).
Relevant work-based qualifications such as a City & Guilds Diploma in Aviation Operations on the Ground (SVQ Level 2/3) or be willing to work towards qualifications once in a job.
Some employers also value qualifications including the Scottish Vocational Qualification Diploma in Passenger Carrying Vehicle Driving (Bus and Coach).