Note: This course is available onlineLength: Varied, SQA Codes: H3AL 04, H3AN 04, H3B2 04, SCQF Credit Points: 19In this unit, you will learn how to use Remote Support software to connect to a second computer over the internet and resolve a technical fault. You will learn best practices in Fault Diagnosis as you attempt to find an appropriate remedy to the fault. In doing this you will also provide Technical Advice and Guidance to the customer along with organisational procedures.The learner will:* Understand IT Support* Provide IT SupportThe learner will complete this course with a certified SCQF 6...

This Unit is designed to enable learners to develop complex word processing skills and use web applications to create, share and work collaboratively on documents. The learner will have the opportunity to enhance their knowledge on formatting documents and learn to use a software application designed for the creation, editing andproduction of largely text-based documents. This course will allow the learner to :-Combine and merge information from other software or multiple documents.-Create, use and modify columns, tables and forms to organise information.-Use tools and techniques to organise and structure long documents.There is tutor support available for online learners who wish...

Collaborative Technologies is the ability to use IT tools and devices for collaborative working and communications, such as web or video conferencing, instant messaging/chat, online phone and video calls, online forums, social networking sites, wikis and other centralised depositories for documents, blogging, RSS and data feeds, bulk SMS or online work management tools. Online learners will be given login details to Sixth Sense Training's e-learning platform where they can study, discuss work with one of our tutor's and submit assignments to be marked. The learner will:* Understand the importance of working collaboratively.* Develop professional guidelines for working collaboratively.* Gain the...

Our Team Leadership and Management Level 7 PDA includes one mandatory and one optional. During the programme, you will learn about fundamental management topics such as Business Management, Leadership at Work and Managing and Working with People. You will develop your skills in HR Management, Financial Planning, Marketing. Recruitment, Performance Management, Team Building, and Leadership. This course is designed to teach the fundamentals of management for those aspiring to management roles or who are looking forward to leading a new team.* All online Sixth Sense Training courses come with instant access to a qualified SVQ assessor through our virtual classroom....

The course has been designed for people who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in business. This course is available online.Length: VariedThis course covers all of the basic presentation skills required to successfully and effectively deliver information in the business environment. This is a great course for those seeking employment in a business environment. Each lesson is short and to the point with opportunities to test the candidate's knowledge and apply any new skills they have learned. The candidate will be encouraged to...

The course has been designed for people who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in sales & business development. This course is available online.Length: Varied, Qualification: Accredited by The CPD Service.This course has been designed to give learners looking to enter the world of business development or those working in a business environment and seeking to start in sales an overall understanding of the processes and skills required to develop business including telemarketing, business networking, and delivering in an effective and professional...

The course has been designed for people who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in online marketing. This course is available online.Length: Varied, Qualification: Accredited by The CPD Service.This course is designed to help job seekers and employees that are looking to learn email marketing in order to give them an advantage when trying to secure a new job. This course covers the basics of email marketing, as well as how to use email marketing software properly to create effective email marketing campaigns....

The course has been designed for people with intermediate IT skills who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in ICT & Service Management. This course is based on official ITIL modules and is available online with tutor support.Length: Varied, Qualification: Accredited by The CPD Service.ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. detailing step by step processes such as: Service StrategyService DesignService TransitionService Operation and Continual Service...

The course has been designed for people who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in IT Security. This course is available online.Length: Varied, Qualification: Accredited by The CPD Service.This course covers the basics of IT Systems Security including threats to security, how to protect IT security systems, organising procedures and maintaining security. The Candidate will use a range of support material to advance their knowledge on various forms of IT System Security for both personal and workplace use. There is tutor support...

The course has been designed for people who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career. This course is available online.Length: Varied, Qualification: Accredited by The CPD Service.This course covers the basics of principles of marketing & evaluation, as well as how to use fundamental marketing tools properly to carry out effective market research and developing marketing strategies and plans.The candidate will:Expand their knowledge on the principles of market segmentation, Understand how to assess market opportunities for new products and/or services and evaluate the effectiveness...