The Level 3 Award in First Aid at Work is a 3 day course consisting of 2 units, that will enable successful candidates to act as a first aider in their workplace. Unit 1: Emergency First aid at Work:• roles and responsibilities of a first aider• assessing an incident• unconscious casualties• cardiopulmonary resuscitation• choking• external bleeding • shock • minor injuriesUnit 2: Recognition and Management of Illness and Injury in the Workplace:• secondary survey• injuries to bones, joints and muscles• suspected head and spinal injuries• burns and scalds• eye injuries• sudden poisoning• anaphylaxis• major illnesses

Conflict Management + Emergency First Aid at WorkThis two-day course is designed for those who operate in the working environment where customers are present. Part of the course consists of how to work safely in any environment where customers are present and it could result in emergency situations.Tutor support is available through discussion and interaction throughout training.On successful completion of this course you will achieve certification for Level 2 Emergency First Aid at Work, and Level 2 Conflict Management.There are 2 online examinations for this course, and Highfield are the awarding body for the Conflict Management certificate, and REHIS...

This 1 day course is designed to allow clients the opportunity to gain knowledge of the Roles and Responsibilities of a trained Emergency First Aider. The course consists of First Aid incidents (including scene survey), primary survey, calling for help, and giving the correct information to Emergency Services. The course also provides practical demonstrations & practice in the following areas:• Cardiopulmonary resuscitation (CPR) – Paediatric & Adult CPR included• Choking – How to assess and deal with• Bleeding – How to assess and deal with, and different types of bandages.• Shock – How to assess and deal with, including signs & symptoms of heart...

This three-day course is designed for those who intend to work safely and deal with first aid emergencies, in an environment where customers have food prepared and served to them. Part of the course consists of operating safely and hygienically within this type of environment, as well as how to deal with customers in a professional manner.This combination of courses would be suitable for people that strive to operate within cafes, restaurants, etc. where customers are present.Tutor support is available through discussion and interaction throughout training.On successful completion of this course you will achieve certification for Level 2 Food...

Control of Substances Hazardous to Health + Emergency First Aid at WorkThis two-day course is designed for those who intend to operate safely in the working environment. Part of the course consists of how to work safely in any environment where hazardous substances are used that could result in emergency situations.This combination of courses would be suitable for people that strive to operate safely in an environment where customers are working with hazardous substances, and work processes are required to be carried out and dealt with in a safe manner.Tutor support is available through discussion and interaction throughout training.On successful...

This three-day course is designed for those who intend to work safely and deal with first aid emergencies, in an environment where customers have food prepared and served to them. Part of the course consists of operating safely and hygienically within this type of environment, as well as how to deal with customers in a professional manner.This combination of courses would be suitable for people that strive to operate within cafes, restaurants, etc. where customers are present.Tutor support is available through discussion and interaction throughout training.On successful completion of this course you will achieve certification for Level 2 Food...

The purpose of this training course is to develop skills and knowledge that are essential in providing professional customer service. This 2 day training course is suitable for people who are interested in, dealing with customers effectively and can be used across many industry sectors including Retail, Hospitality, Call Centres, and Care Industries etc. This training will help you understand the personal factors and skills required in making a positive first impression with customers and dealing with their needs. In particular, you will develop good communication and effective listening skills.Tutor support is available through discussion and interaction throughout training.This...