This package is suitable for those wishing to get into the Hospitality and Catering industry or for those who are already working in the industry but who would like to progress by gaining formal qualifications.This will require 1 day classroom-based learning for the SQA Award in Customer Service: Principles and Practices course and the Level 2 Food Safety in Catering will be completed online.Course descriptionThis qualification is appropriate to any delegate who wishes to understand the personal factors and skills required in making a positive first impression with customers and dealing with customer needs. (Delegates who have completed the...

This qualification is appropriate to any delegate who is looking to move into their first formal team leadership role or those new to team leadership. It will provide opportunities to develop competency and knowledge in providing direction and motivation to achieve consistent team success.This Professional Development Award has been designed as a short stand-alone award containing two units, which enables learners to develop or enhance their managerial skills and achieve certification in a relatively short period of time.FORM OF ASSESSMENTDelegates will generate evidence which demonstrates they have achieved all Outcomes and Performance Criteria for the chosen units within this Professional...

These online courses are suitable for those who are working in, or wish to progress to, a Management or Leadership role in any sector. Tutor support is available by email and telephone. On successful completion of this package candidates will receive The Institute of Leadership and Management and CPD approved certificates in Effective Delegation, Leadership Skills, Developing Good Employee Relationships and Conflict Resolution in the Workplace.EFFECTIVE DELEGATIONApproved by CPDGUIDED LEARNING HOURSApproximately 110 minutes are required for this course.FORM OF ASSESSMENTA short test concludes each module. A passmark of 70% for each module is required to successfully pass the course.SYLLABUSThe...

Approved by CPDThe Online Search Engine for Business course is principally aimed at those who wish to work in a role in SEO in any business setting or for those who wish to progress within their current job role by updating their skills.The course will help candidates see how websites could rank above competitors’, using the kind of search terms that turn visitor traffic into revenue. When it’s done well, search engine marketing can give search engines exactly what they need to put websites in a prime position on Search Engine Results Pages.The key is understanding what search...

Approved by CPD & Institute of Leadership and ManagementThe Developing Teamwork qualification is principally aimed at those wishing to work in a leadership role in any industry. It is all about building stronger relationships within a team by getting to know each other better and creating the foundations for an exceptionally high performing group of people.This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some...

Approved by CPD & Institute of Leadership and ManagementThe Leadership Skills qualification is principally aimed at those wishing to work in a leadership role in any industry.This course will introduce delegates to some of the important techniques and theories of effective leadership skills.Candidates completing this course will receive an Institute of Leadership and Management Certificate.GUIDED LEARNING HOURSApproximately 90 minutes are required for this course. Tutor support is available by email and telephone. FORM OF ASSESSMENTA short test concludes each module. A passmark of 70% for each module is required to successfully pass the course.SYLLABUS Leadership and Management PresenterLeadership...

Approved by RoSPA and CPDThe Online Supervising Food Safety Level 3 is designed principally for those who are food handlers within any food industry who wish to progress to a supervisory role by gaining a formal certificate, or for those intending to work within the industry. It is also suitable for those who want to set up their own food business. Holders of this qualification will have knowledge and understanding of how to set up, implement and manage a food safety management system. Tutor support is available by email and telephone.GUIDED LEARNING HOURSApproximately 260 minutes are required for this...

The REHIS Scottish Certificate for Personal Licence Holders is designed principally for those who want to work as a Personal Licence Holder. The qualification meets the requirements of the legislation Licensing (Scotland) Act 2005 and includes the application for a Personal Licence. The course is designed to be run during a one day full session, with the course handbooks being made available to candidates one week before the course to enable pre-course reading. There is a single examination for this certificate comprising of 40 multiple-choice questions. The duration of the examination is 60 minutes. Certificates will be awarded to those...

These online courses are suitable for those wishing to work in the Health and Social Care sector or those who are already working in the sector but who wish to progress by increasing their knowledge and gaining qualifications. Tutor support is available by email and telephone. On successful completion of this package candidates will receive RoSPA and CPD approved certificates in Safeguarding Adults, Duty of Care, Health and Safety in a Care Setting, Equality, Diversity and Discrimination in the Workplace, Level 2 Food Safety, Infection Control, Nutrition and Hydration, Person-Centred Care, Handling Information in a Care Setting and End of...

This online training package is suitable for people who wish to work in the Childcare Sector or for those already working in the sector but wish to improve their skills in order to progress. It is suitable for Childminders, Playgroups, Community Groups and Nursery settings in the private and public sectors. It is also relevant for schools. Tutor support is available by email and telephone. On successful completion of this package candidates will receive The Royal Society for the Prevention of Accidents and CPD approved certificates in:Food Safety Level 2Allergen AwarenessInfection ControlHandling Information in a Care SettingSafe Handling...