The purpose of this training course is to develop skills and knowledge that are essential in providing professional customer service. This 2 day training course is suitable for people who are interested in, dealing with customers effectively and can be used across many industry sectors including Retail, Hospitality, Call Centres, and Care Industries etc. This training will help you understand the personal factors and skills required in making a positive first impression with customers and dealing with their needs. In particular, you will develop good communication and effective listening skills.Tutor support is available through discussion and interaction throughout training.This...

This 1 day SQA certificated course (SCQF level 5) is designed to enable learners who wish to develop skills, knowledge and understanding of customer care. During the course candidates will consider how to identify customers, their needs and how these needs can be met. Procedures for dealing with dissatisfied customers are also considered. The practical nature of this Unit allows candidates to gain a real insight into customer care. This course is carried out over 1 day. The assessment is a written work book, which is completed during the course of the  training.Tutor support is available through discussion and interaction...