Office Administration

North East Scotland College

Course details

Course description

This is a Unit within the Professional Development Award and HNC/HND Administration & Information Technology course, but is also included within other HN Group Awards and can be taken as a stand-alone Unit. It has been designed to develop the knowledge and skills required of an administrator, in order to meet the requirements of the administrative function of an organisation. The overall aim is to prepare you for further study or employment in an administrative or IT environment. Credit points and level: 1 HN credits at SCQF level 7: (8 SCQF credit points at SCQF level 7) This Unit has four outcomes, all of which will help you to develop the knowledge and skills required to work within an administrative environment: In Outcome 1, you will learn about the core activities in relation to the role of the office administrator and you will learn how to evaluate and improve current working practices.   Outcome 2 will equip you with the knowledge and skills required to deal effectively with work-related stress. You will learn how to identify the causes of stress and you will gain an understanding of how to cope and adopt strategies for dealing with work related stress.   In Outcome 3 you will learn about the importance of effective communication and customer care. This outcome will also require you to evaluate a current system and a procedure, and design a new system and a procedure, in order to improve customer care within an organisation.  In Outcome 4 you will be introduced to the legislative requirements pertaining to the current office environment. You will be required to identify the key responsibilities from both an employee and employer's perspective under current health and safety legislation. You will also gain an insight into current legislation within the context of employment and equality and diversity. This course involves an additional SQA fee. Please see our Courses Explained page for further information on costs. In order to complete this Unit successfully, you will be required to achieve a satisfactory level of performance in all four pieces of assessed work. There are two costs associated with this course: The first presentation for £139.00 includes the cost of SQA registration. The second presentation for £125.00 is without the cost of SQA registration. “Please see for course without SQA Registration fee”

Provided by

North East Scotland College

01224 612000

Provider website

Aberdeen City Campus



AB25 1BN


ITA funding available

Entry requirements

It would be beneficial to have some familiarity with administrative functions. This may be demonstrated by possession of the Administrative Services (DM3P 11) unit or equivalent, or through recent, relevant work experience This course requires you to manage your workload independently, and will involve attendance at a campus or centre - often for assessment purposes only. You will be assigned a tutor once enrolled on course who will provide you with contact details for them. They will keep in regular contact with you to monitor your progress and learning. You will have access to all the student support services via our college website.

Course options

Course details

Distance learning

1st Aug 2021 to 1st Aug 2022

Cost: £139.00 (ex. VAT)

Venue details


Online from participant's location

Online Self Study

Online Self Study

Who to contact




Apply for ITA funding