SCPLH and World Host Principles of Customer Service

Vocational
Lowland Training Services Ltd

Course details

Course description

This course includes 2 separately certificated qualifications delivered over 2 days with pre-course material sent out in advance. The qualifications compliment each other and are ideal for people seeking work or looking to upskill within the hospitality, retail and customer service sectors. Details of each qulification: World Host Principles of Customer Service Participants will gain the Internationally recognised World Host Principles of Customer Service. WorldHost customer service training offers an interactive, engaging experience to develop essential customer service skills, taking its cue from real-world situations. Workshops are focused around sought-after skills and are highly relevant as trainers can adapt content to suit various roles and industries. Acquiring new skills and relevant knowledge are the focus from day one, so attendees grow in confidence and feel equipped to present themselves as a competent customer service professional. At the same time, WorldHost training looks beyond the next opportunity, giving people the transferrable skills that they can use for the rest of their lives. Who should take the workshop? This workshop is suitable for anyone looking for a front-line customer service role that will result in regular interactions with customers. What does it cover? Identifying customer needs and managing expectations The importance of making a great first impression Applying customer service within your role and sector Communication skills to improve your customer interactions Leaving a lasting impression Planning for professional development Entry requirements The course can be delivered remotely or in person for the remote version a laptop or tablet is required with camera and microphone. SCPLH Course description This qualification is for those involved in the sale of alcohol in both on-sales and off-sales environments and has been designed to comply with current alcohol legislation in Scotland. The key areas are: Introduction to licensing Responsible operation of licensed premises The effect of alcohol consumption on customers and your business All learners will receive a handbook as pre course study material and the course will be delivered through a Highfield approved e-learning package. The qualification is assessed by a 40 question multiple choice examination Entry requirements Learners need to be aged 18years or over Photographic ID as proof of identity

Provided by

Lowland Training Services Ltd

01387 262721

Provider website

1st Floor

70 Buccleuch Street

Dumfries

DG1 2AA

Funding

ITA funding available

Entry requirements

Learners need to be aged 18years or over. Photographic ID as proof of identity

Course options

Course details

Short course

16th Nov 2021 to 16th Nov 2022

Cost: £200.00 (ex. VAT)

Venue details

Lowland Training Services Ltd

109 Irish Street

Dumfries

DG1 2NP

Who to contact

Anne Clark

Director

anneclark@lowlandtraining.co.uk

01387 262721

Apply for ITA funding