World Host Principles of Customer Service
Lowland Training Services Ltd
Participants will gain the Internationally recognised World Host Principles of Customer Service. WorldHost customer service training offers an interactive, engaging experience to develop essential customer service skills, taking its cue from real-world situations. Workshops are focused around sought-after skills and are highly relevant as trainers can adapt content to suit various roles and industries. Acquiring new skills and relevant knowledge are the focus from day one, so attendees grow in confidence and feel equipped to present themselves as a competent customer service professional. At the same time, WorldHost training looks beyond the next opportunity, giving people the transferrable skills that they can use for the rest of their lives. Who should take the workshop? This workshop is suitable for anyone looking for a front-line customer service role that will result in regular interactions with customers. What does it cover? Identifying customer needs and managing expectations The importance of making a great first impression Applying customer service within your role and sector Communication skills to improve your customer interactions Leaving a lasting impression Planning for professional development
The course can be delivered remotely or in person for the remote version a laptop or tablet is required with camera and microphone.