The course has been designed for people with intermediate IT skills who are currently unemployed, as well as entry-level employees looking to learn more in order to take on more responsibilities and advance their career in ICT & Service Management. This course is based on official ITIL modules and is available online with tutor support. Length: Varied, Qualification: Accredited by The CPD Service. ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. detailing step by step processes such as: Service Strategy Service Design Service Transition Service Operation and Continual Service Improvement The candidate should learn a variety of techniques in order to align IT services with the needs of a business. Examples of this include topics such as: The operation and design of services The Transition of services Service strategy and improvements. There is tutor support available for online learners who wish to seek further assistance with the course.
There are no formal entry-level requirements for this course. This qualification is ideally suited to anyone looking to learn the skills to identify, troubleshoot and fix ICT issues. This will allow learners to apply this knowledge and find work in contact centres, IT repair shops, and IT service desks.