Course details
Course description
The purpose of this training course is to develop skills and knowledge that are essential in providing professional customer service. This 2 day training course is suitable for people who are interested in, dealing with customers effectively and can be used across many industry sectors including Retail, Hospitality, Call Centres, and Care Industries etc. This training will help you understand the personal factors and skills required in making a positive first impression with customers and dealing with their needs. In particular, you will develop good communication and effective listening skills. Tutor support is available through discussion and interaction throughout training. This course requires individuals to pass a written assessment in order to achieve certification.
Entry requirements
There are no formal entry requirements.
Course options
Course details
Online
23rd May 2023 to 22nd May 2024
Cost: £200.00 (ex. VAT)
Venue details
The Wise Group
62 Templeton Street
Templeton Business Centre, Doges, Third Floor
Glasgow
G40 1DA