Investigating and Defining Customer Requirements for IT Systems

Course description

Note: This course is available online or 1-2-1 Length: Varied, SQA Code: H3AH 04, SCQF Credit Points: 12 Investigating and Defining Customer Requirements is an essential part of any IT project whether the project is hardware or software related. This phase prepares the IT Professionals for the work involved and makes sure that the outcome meets the needs of the customer as closely as possible. The IT Professional investigating the customer’s requirement will need to consider factors such as data to be stored and processed, functionality in terms of inputs, processes and outputs and capacity including numbers of users, throughput, and data storage. The learner will: * Understand how to investigate and define system requirements, * Contribute to the investigation and definition of system requirements. There is tutor support available for online learners who wish to seek further assistance with the course. Tutors are available through the learning portal and can also be contacted directly to assist and give feedback to learners against SQA criteria.