How PACE services can support you

Ten minutes

If you're facing redundancy, or have recently been made redundant, it's likely you'll need additional support. 

We've pulled together some information and guidance on support following redundancy.

Here's an overview of the five ways PACE can support you. 

Rights, entitlements and process


The Advisory, Conciliation and Arbitration Service offers confidential advice and guidance to employers, employees and their representatives on all aspects of employment relations and rights including redundancy pay, redundancy handling and unfair dismissal.

Visit the ACAS website or call 0300 123 1100.

The Insolvency Service

If your employer has become insolvent, the Insolvency Service can give you advice. From how much redundancy pay or debts you can claim, to when a redundancy payment is due or how much you can claim in unpaid wages - they'll help you work it out. 


You may be able to claim back some of the income tax you've paid. Visit or call 0300 200 3300.

Notify the Tax Credit Office within one month of stopping or starting employment as this may affect your tax claim. Call 0345 300 3900​​​​​​​.

The Scottish Trades Union Congress

If you're a trade union member, your union can advise and represent you on a range of issues, including coping with redundancy.


They aim to:

  • Ensure the maximum amount of information is made available to you
  • Secure appropriate alternative employment and training opportunities
  • Protect your rights, ensuring fair selection procedures and compensation

If you are not a trade union member, but would like advice about your rights or wish to join, visit the STUC website or call 0141 337 8100.

Money and Pensions service

The Money and Pensions Service brings together the Money Advice Service, The Pensions Advisory Service and Pension Wise to provide information to help you make the most of your money and pensions. The website brings together easy to access information to support you to make the right financial decisions.

The Money Advice Service provides money guides, tools and calculators to help improve all your finances. Call 0800 138 7777.

The Pensions Advisory Service provides free and impartial pensions guidance on workplace and personal pensions for everyone. Call 0800 011 3797.

Pension Wise offers pension guidance for over 50s with a personal or workplace pension. Call 0800 138 3944.

Cope with redundancy-related stress

Redundancy can be an emotional time.  If you are finding it difficult to cope with stress or pressure please visit the NHS Inform website.  You will find practical ways to deal with stress including a range of free resources.

Benefits you may be entitled to 

Jobcentre Plus

You can use the benefits calculators on GOV.UK to find out about all of the benefits you might be entitled to.

You can also get information on the new style Jobseeker’s Allowance and the new style Employment and Support Allowance.

If you have worked and paid enough National Insurance contributions, usually within the last two tax years, you may be eligible to claim a contribution-based benefit.

Universal Credit is a new payment to help with living costs. If you want to make a claim, you need to apply online.   If you need help making a claim online contact the Universal Credit helpline on 0800 328 5644 or textphone 0800 328 1344.

The Citizens Advice Bureau

Advisers can help when things go wrong with Universal Credit, benefits, housing, budgeting, debt, pensions and relationship issues. Everything they do is confidential and free. And if getting back to work takes a little time, they can help keep you ready through volunteering opportunities, backed by quality training and accreditation. 

Find your local CAB online, or if you want information and advice instantly, visit the Citizens Advice website 

Practical advice on getting a new job

Skills Development Scotland (SDS) offers a full range of career management, employability and information services to enable you to make well-informed and realistic decisions about your next steps.

Our professionally qualified specialists offer free and impartial advice and guidance on:

  • Identifying your current skills, expertise and strengths
  • Routes into the jobs and careers that suit you
  • Applying for new work, training or learning opportunities
  • Developing a CV and covering letter
  • Preparing for interviews

Visit My World of Work, call 0800 917 8000 or read our Positive Steps To Your Future guide.

Find a Job is a Jobcentre Plus online service that you can use to upload CVs, apply for jobs and keep track of your work search activity. 

Your local Jobcentre can offer advice that will help you to:

  • Get the best job matches
  • Access training options
  • Learn about financial help for travel, childcare costs, tools or equipment
  • Sign up for work trials and work clubs to prove your importance to employers
  • Receive extra help if you're disabled, through Access to Work

Look for jobs online or find out more about Jobcentre Plus.


Identify learning and training opportunities

Skills Development Scotland

Learning or training can improve your chances of getting back to work. Explore your options, including learning at college or university, volunteering or training on-the-job, with support from a local learning provider. There may be funding available for courses which could help you get back into work.

Funding can include payment towards course fees, a grant or a loan. The support available will depend on your circumstances and the type of course you want to do

Visit My World of Work, call 0800 917 8000 or read our Positive Steps To Your Future guide.

Jobcentre Plus

Jobcentre Plus may be able to help with training costs - and also help by removing individual barriers linked to work.

The Big Plus

If have trouble with reading, writing or numbers, it can make finding a new job difficult. 

Brush up your skills with The Big Plus - a free service, open to adults of all ages. Find out more, or call 0800 917 8000. 

Thinking about starting a new venture?

Business Gateway

Practical help and guidance for business start-ups and entrepreneurs. They offer a range of professional services and resources, including: 

  • Fully-funded local workshops and events held throughout Scotland
  • Advice to suit specific business needs, through a network of experienced business advisers 
  • Dedicated support staff, providing information and support on growing a business

They also have strong partnerships with a wide variety of professional organisations to ensure clients receive the best possible advice to match their business ambitions. Visit the Business Gateway website for more information. 


The Small to Medium Enterprises (SME) Education team provides a range of digital products which aim to support and help businesses to meet their obligations to HMRC. Visit GOV.UK to find out about the support available.