How PACE services can support you

Ten minutes

If you're facing redundancy, or have recently been made redundant, it's likely you'll need additional support. 

We've pulled together some information and guidance on support following redundancy.

Here's an overview of the five ways PACE can support you. 

Rights, entitlements and process


The Advisory, Conciliation and Arbitration Service offers confidential advice and guidance to employers, employees and their representatives on all aspects of employment relations and rights including redundancy pay, redundancy handling and unfair dismissal.

Visit or call 0300 123 1100.

The Insolvency Service

If your employer has become insolvent, the Insolvency Service can give you advice. From how much redundancy pay or debts you can claim, to when a redundancy payment is due or how much you can claim in unpaid wages - they'll help you work it out. 



You may be able to claim back some of the income tax you've paid. Visit or call 0300 200 3300.

Notify the Tax Credit Office within one month of stopping or starting employment as this may affect your tax claim. Call 0345 300 3 900​​​​​​​.

The Scottish Trades Union Congress

If you're a trade union member, your union can advise and represent you on a range of issues, including coping with redundancy.

They aim to:

  • Ensure the maximum amount of information is made available to you
  • Secure appropriate alternative employment and training opportunities
  • Protect your rights, ensuring fair selection procedures and compensation

If you are not a trade union member, but would like advice about your rights or wish to join, visit or call 0141 337 8100.

Money Advice Service

If you have concerns about your financial situation, talk to the Money Advice Service - a free, publicly-funded and independent service. They offer a range of information to help you manage your finances.

Their advice and information is available online, over the phone and face-to-face. Whatever the circumstances, they'll help you make informed financial choices.

Visit or call 0800 138 7777.

Cope with redundancy-related stress

Redundancy can be an emotional time. If you're finding it difficult to cope with stress or pressure, please visit the Steps for Stress website.

They'll provide you with practical ways to deal with stress, and have a range of free resources. 

Benefits you may be entitled to 

Jobcentre Plus

There are a number of benefits available which you may be entitled to, including Universal Credit, Jobseeker's Allowance, Housing and Council Tax benefit. 

Universal Credit is a new payment to help with living costs. It's being introduced in stages, depending on where you live.

If you have worked and paid enough National Insurance contributions, usually within the last two tax years, you may be eligible to claim a contribution-based benefit. 

The Citizens Advice Bureau

Advisers can help when things go wrong with Universal Credit, benefits, housing, budgeting, debt, pensions and relationship issues. Everything they do is confidential and free. And if getting back to work takes a little time, they can help keep you ready through volunteering opportunities, backed by quality training and accreditation. 

Find your local CAB online here, or if you want information and advice instantly, visit 

If you're over 50, with a personal or workplace pension - free, impartial guidance from Pension Wise is available.

Practical advice on getting a new job

Skills Development Scotland (SDS) offers a full range of career management, employability and information services to enable you to make well-informed and realistic decisions about your next steps.

Our professionally qualified specialists offer free and impartial advice and guidance on:

  • Identifying your current skills, expertise and strengths
  • Routes into the jobs and careers that suit you
  • Applying for new work, training or learning opportunities
  • Developing a CV and covering letter
  • Preparing for interviews

Visit, call 0800 917 8000 or drop into your nearest SDS centre for more information.

'Find a Job’ is a Jobcentre Plus online service that you can use to upload CVs, apply for jobs and keep track of your work search activity. 

Your local Jobcentre can offer advice that will help you to:

  • Get the best job matches
  • Access training options
  • Learn about financial help for travel, childcare costs, tools or equipment
  • Sign up for work trials and work clubs to prove your importance to employers
  • Receive extra help if you're disabled, through Access to Work

Look for jobs online here or find out more about Jobcentre Plus.


Identify learning and training opportunities

Skills Development Scotland

Learning or training can improve your chances of getting back to work. Explore your options, including learning at college or university, volunteering or training on-the-job, with support from a local learning provider. There may be funding available for courses which could help you get back into work.

Funding can include payment towards course fees, a grant or a loan. The support available will depend on your circumstances and the type of course you want to do

Jobcentre Plus

Jobcentre Plus may be able to help with training costs - and also help by removing individual barriers linked to work.

The Big Plus

If have trouble with reading, writing or numbers, it can make finding a new job difficult. 

Brush up your skills with The Big Plus - a free service, open to adults of all ages. Find out more here, or call 0800 917 8000. 

Thinking about starting a new venture?

Business Gateway

Practical help and guidance for business start-ups and entrepreneurs. They offer a range of professional services and resources, including: 

  • Fully-funded local workshops and events held throughout Scotland
  • Advice to suit specific business needs, through a network of experienced business advisers 
  • Dedicated support staff, providing information and support on growing a business

They also have strong partnerships with a wide variety of professional organisations to ensure clients receive the best possible advice to match their business ambitions. 


The Small to Medium Enterprises (SME) Education team provides a range of digital products which aim to support and help businesses to meet their obligations to HMRC. This support is available through a variety of products accessed online.